For countries that have products available through the fitbit.com Online Store, purchases are covered by our return policy. Any product purchased from Fitbit can be returned for a refund for any reason within 45 days of shipment. U.S. customers can initiate a return through our return tool. Customers in other countries should contact Customer Support.
If you purchased your Fitbit product elsewhere, contact the retailer to find out their return policy (often printed on the receipt).
The Fitbit Customer Support team is available to answer questions and get you back on track with troubleshooting assistance. In the unfortunate event your product is deemed defective within the warranty period, it may be eligible for replacement. For warranty terms and conditions see https://www.fitbit.com/legal/returns-and-warranty.
An extended warranty called the Fitbit Protection Plan is available for purchase with select Fitbit products purchased in the U.S. from fitbit.com. This plan increases the warranty period from one year to two years and also covers accidental damage, unlike the standard manufacturer's warranty. The full terms are available at https://www.fitbit.com/content/docs/store/fitbit_protection_terms.pdf.
For any assistance with your Fitbit product please contact Customer Support.